1. General

Thank you for choosing Dels Design (“us,” “we,” or “our”). We value your satisfaction and aim to provide the best products and services. This Refund Policy explains the terms and conditions governing refunds for products and services purchased through our website at https://delsdesign.com/ (the “Website”).

2. Eligibility for Refunds

2.1. Design Services: We offer design services that are tailored to your specific needs and requirements. Due to the customized nature of our design work, refunds for design services are generally not available once work has commenced.

2.2. Products: If you have purchased physical or digital products from us, your eligibility for a refund may vary depending on the type of product and the circumstances of your request. Please refer to the specific product section below for details on refunds for each product category.

3. Product-Specific Refund Policies

3.1. Physical Products: If you have purchased a physical product from us, such as printed materials or merchandise, we will accept returns for a refund or exchange within 15 days of the date of delivery, provided that:

·         The product is in its original condition and packaging.

·         You have proof of purchase, such as an order confirmation or receipt.

Shipping and handling fees are non-refundable. You are responsible for the cost of return shipping.

3.2. Digital Products: If you have purchased digital products, such as downloadable design files or software, refunds may be available within 15 days of purchase, provided that:

·         You have not downloaded or accessed the digital product.

·         You provide a valid reason for the refund request.

Once a digital product has been downloaded or accessed, it is generally non-refundable.

4. How to Request a Refund

To request a refund, please contact our customer support team at [Customer Support Email] with the following information:

·         Your name and contact information.

·         Order details, including order number and date of purchase.

·         Reason for the refund request.

We will review your request and respond within a reasonable timeframe.

5. Refund Processing

Refunds will be processed using the same payment method used for the original purchase. Refunds may take 15 business days to appear in your account, depending on your payment provider.

6. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.

7. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at info@delsdesign.com.